Below is a list of frequently asked questions. Scroll down to read them all, or click the question in the list to jump to the one you wish to read.

1. Why do I need to have my car serviced?
   
2. My car is still new and/or under Warranty. Should I only service my car with the original manufacturer?
   
3. How often should I have my engine tuned?
   
4. Will you contact me before you commence extra work?
   
5. There is a strange noise coming from my car. What should I do?
   
6. Do you check my Tyres during a service?
   
7. What is a Wheel Alignment?
   
8. Something is leaking from under my car. What should I do?
   
9. What about things like Windscreen Wipers, Lights and other items on my car. Are these checked during a Service?
   
10. Is there a Warranty for repairs by Capalaba Service Centre?
    
11. 6 Month or 10,000km Warranty
    
12. New Car Warranty – Log Book Servicing

Why do I need to have my car Serviced?

Regular car servicing is a maintenance and safety program for your car.  Your car’s lubricant and cooling systems require regular checks and new lubricants to protect running parts.  These are checked and replenished during a service.

Wearing parts, suspension, brakes and general operation of your car are monitored and you can save money and reduce safety risks by having worn or broken parts checked and replaced early.

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My car is still new and/or under Warranty. Should I only service my car with the original manufacturer?

Your manufacturer’s warranty is NOT AFFECTED by servicing with Capalaba Service Centre as our Technicians are fully qualified.

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How often should I have my engine tuned?

Older cars may need to have their engine tuned more often than modern cars. With electronic injection, engine management systems and fuel injection – engine tuning is mostly automatic.  Although, it is imperative to ensure these new systems are operating properly.

Capalaba Service Centre has the latest equipment designed to check your car’s engine management systems.  Our trained professionals will diagnose your car to ensure you are getting optimum performance.  This also relates to optimum fuel economy.  Ask Capalaba Service Centre to check your engine managements system today.

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Will you contact me before you commence extra work?

Before any added repairs are carried out, you are contacted and notified of any additional costs involved.  We will not carry out any added work without your prior consent.

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Theres a strange noise coming from my car.  What should I do?

Book in your car with Capalaba Service Centre as soon as possible.  Any unusual mechanical noises, rattles or shuddering often mean that something may be malfunctioning and it may even compromise your safety.

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Do you check my Tyres during a service?

Tyres are one of the most important items on your car and directly relates to your safety.  Capalaba Service Centre will check your car’s tyres during Servicing.  Should you need a replacement, we will recommend the tyres best designed for your car.

We can offer a complete tyre replacement service of Fitting, Balancing and even Wheel Alignments.

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What is a Wheel Alignment?

Modern cars have very sophisticated suspension systems which offer great comfort and safe road handling.  This means that there are many moving parts which need to stay correctly adjusted.

It’s possible that your car may hit a bump, or some wearing may cause the wheels to actually move out of correct alignment.  This can cause tyres to actually run off true; this reduces ride quality, it may become heavy on the steering with the steering wheel pulling to one side. Tyre wear increases; which ultimately costs you money.

We recommend regular Wheel Alignments for your car.  Cars with fully independent suspension may even require aligning all four wheels.  Book in your car for a Wheel Alignment with Capalaba Service Centre.

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Something is leaking from under my car.  What should I do?

If your car is Air Conditioned, it is possible that water may be coming from your car’s air conditioning unit, and it may even be a normal operation.  There are several fluid storage areas and many fluid systems in your car. 

If anything is leaking, there may be a malfunction to one of these systems; and it could be damaging to your car.  We recommend booking in to have your car checked at Capalaba Service Centre.  We can check to make sure nothing is damaged.

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What about things like Windscreen Wipers, Lights and other items on my car.  Are these checked during a Service?

Capalaba Service Centre will check items on your car according to the level of Service you require.  You can ask us to take special attention to any of these items if you think it may need checking.

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Is there a Warranty for repairs by Capalaba Service Centre?

All repairs and service works at Capalaba Service Centre, except normal ware & tear, is backed by our 6 month or 10,000km warranty.

Please note Capalaba Service Centre is unable to reimburse the costs of repairs carried out during the warranty period by a repairer other than Capalaba Service Centre except where express prior approval for those repairs has been obtained.

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6 Month or 10,000km Warranty

All repair and service work at Capalaba Service Centre, except normal ware & tear, is backed up by our 6 month or 10,000km warranty.

All repairs and replacements under Warranty can only be made at Capalaba Service Centre.
Please note Capalaba Service Centre is unable to reimburse the costs of repairs carried out during the warranty period by a repairer other than Capalaba Service Centre except where express prior approval for those repairs has been obtained.

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New Car Warranty – Log Book Servicing

Your new car manufacturer’s warranty is maintained with Capalaba Service Centre’s Factory Approved log book endorsement.  So you can choose where you have your new car serviced.  Capalaba Service Centre’s trained professionals have the skills and the equipment to maintain and service the latest cars.

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